Guribyiza Marketplace – Terms and Conditions
Effective Date: 01/01/2025
Welcome to Guribyiza Marketplace. These Terms and Conditions govern your access and use of https://guribyiza.dtek.rw. By using the Site, you agree to these terms. If you do not agree, please do not use our services.
1. Platform Role
Guribyiza Marketplace provides a neutral online platform that connects buyers and sellers.
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We do not handle payments, delivery, or product guarantees.
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All transactions, payments, or agreements are made directly between users off-platform.
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We are not responsible for the outcome of these agreements.
2. User Accounts
Users may register as:
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Buyers – to browse listings and contact sellers
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Merchants – individuals or company representatives who list products or services
Important:
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Merchants may create an account before verification but must submit required documents to unlock full features (e.g., public listings, verified badge).
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Users must be at least 18 years old and provide accurate information during registration.
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Users are responsible for keeping their login credentials secure and confidential.
3. Merchant Verification and Badges
Both individuals and companies can become merchants.
To receive a Verified Merchant Badge, users must submit:
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Individuals: Government-issued ID
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Companies: Business registration documents, tax ID, etc.
Notes:
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Badges serve as a trust signal but do not guarantee performance or product quality.
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We may revoke badges if merchants provide false information or violate platform rules.
4. Merchant Responsibilities
Approved merchants must:
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Provide truthful, legal, and clear product or service listings
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Respond promptly and professionally to buyer inquiries
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Avoid misrepresentation or fraud
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Fulfill all agreements made off-platform in good faith
Failure to comply may result in suspension, badge removal, or account banning.
5. Listings and Content
Listings must comply with applicable laws and our content standards. Users must not post:
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Fake, misleading, or plagiarized content
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Illegal products or services
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Content that infringes on third-party intellectual property
We reserve the right to edit, remove, or reject any content at our discretion.
6. Prohibited Conduct
Users must not:
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Use the platform for scams, fraud, or illegal activities
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Impersonate others or businesses
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Post spam or malware
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Interfere with platform operation or seek unauthorized access
Violations may lead to account termination and legal action.
7. No Payment or Delivery Responsibility
Guribyiza Marketplace does not:
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Process payments or facilitate transactions
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Manage shipping, returns, or delivery
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Mediate disputes between users
Use the platform at your own risk. All agreements are made off-platform between users.
8. Ads and Promotions
We may:
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Display third-party advertisements
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Promote merchant listings through paid promotions
By using the platform, you agree to the presence of such ads and promotional content.
9. Suspension and Termination
We reserve the right to:
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Suspend or terminate accounts that violate these Terms
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Remove listings without notice
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Deny verification or registration at our discretion
Users may appeal decisions by contacting support, but all decisions are final.
10. Changes to the Terms
These Terms may be updated at any time.
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We will notify users of significant changes via email or platform notice.
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Continued use of the platform implies acceptance of the new Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Guribyiza.dtek.rw is not liable for:
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Indirect, incidental, or consequential damages
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Loss of profits or business opportunities
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Disputes or damages from user transactions
Your use of the platform is at your own risk.
12. Business and Individual Representation
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Individual merchants must register with real legal identities.
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Company representatives must be authorized to act on behalf of the business.
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We are not liable for disputes arising from false or unauthorized representations.
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We may request proof of authority at any time.
Contact Information
For support or questions, contact us at:
markeplace@dtek.rw
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